Shipping / Delivery Policy

At Emerald Organic Store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand our delivery process and timelines.

🚀 Delivery Options

Next Day Delivery
Available on in-stock products only. Orders must be placed and confirmed before the daily cut-off time to qualify for next-day delivery.

Standard Delivery
For in-stock products, delivery typically takes 3 to 5 working days.

Out-of-Stock Products
If an item is out of stock, delivery may take up to 10 working days. Our team will notify you regarding availability and the expected delivery date.

📦 Order Dispatch
All orders are dispatched immediately after confirmation, subject to product availability. Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

❌ Non-Refundable Items
Please note that the following items are non-refundable:

• Custom-made products
• Opened products
• Used products

📞 Contact Us
For any order-related questions or support, feel free to contact us:
📧 info@emeraldorganicstore.com
📞 +44-7376-042712

We are dedicated to ensuring your satisfaction and always strive to meet your delivery expectations. Thank you for choosing Emerald Organic Store — where nature meets care. 💚

📦 Returns

We offer a 14-day return window on eligible physical products. Items must be returned unused, in their original packaging, and in a fully resalable condition. All return requests must be initiated within 14 days of receiving your order.

Please note:

• Customers are responsible for return shipping costs.
• For hygiene and safety reasons, the following items are non-returnable:
  – Beauty products that have been opened, used, or have broken seals
  – Custom-made products

💰 Refunds
Refunds are only offered on physical products if the item is received damaged or defective.

If you believe your item was damaged during shipping or is faulty, please contact us within 14 days of delivery at:
📧 info@emeraldorganicstore.com
📞 +44-7376-042712

Our team will review your case and provide a suitable resolution as quickly as possible.

Please note:
Custom-made products, opened products, and used products are strictly non-refundable.

📍 Return Address
All approved returns should be sent to the following address:

Lahore

Please ensure the item is securely packaged to prevent any damage during return transit.

🧴 Product Care and Customer Responsibility
Customers are responsible for the proper care and maintenance of all products purchased from Emerald Organic Store. We strongly recommend that you carefully follow the product care and usage guidelines provided with your order to ensure best results and product longevity.

🔒 No Warranty or Guarantee
Emerald Organic Store does not offer any warranties or guarantees on products sold through our website. Customers are advised to inspect their items immediately upon arrival and notify us promptly of any issues related to damage or defects.

🚫 Prohibited Actions
By accessing and using our website, you agree not to engage in any activity that may compromise the functionality, performance, or security of the site. Any misuse, abuse, or unlawful activity is strictly prohibited.

⚠️ Disclaimers
Emerald Organic Store is not responsible for any damage, loss, or adverse results arising from improper use, storage, or maintenance of our products. Customers must ensure that all products are used strictly in accordance with the provided care and usage instructions.